Reimby says camera access is required

Allow camera access in iOS Settings > Reimby, or import a photo from your library instead.

My receipt wasn't recognised

Retake the photo with the whole receipt in the frame and good lighting, or tap Enter details manually.

Questions about Reimby, receipt scanning, or your account? Check the common fixes below, or send us a message — we reply within 2 business days.

"Camera access required" when I try to capture a receipt: Reimby needs the camera to photograph receipts. Open iOS Settings → Reimby → Camera and switch it on. You can always tap “Import from library” or “Enter details manually” instead.
"Not a Valid Receipt" after scanning: Retake the photo with the entire receipt inside the frame, flat and well lit. If the receipt is faded or handwritten, use “Enter details manually” and attach the photo as a document.
An amount, date, or merchant came out wrong: Every field on the Confirm Details screen is editable before you save, and you can edit them again later from the expense detail screen.
An expense is flagged as ineligible: Expenses dated before your HSA Start date in Settings are flagged ineligible and excluded from your reimbursable balance. Update HSA Start in Settings → Profile if the date is wrong.
How do I delete my account and data?: Send us a request below with the topic “Account deletion” from the email address on your account and we'll remove your account and stored receipts.

Reimby is a record-keeping tool, not tax, legal, or investment advice.